FAQ – Chaises de massage

FAQ Massage Chairs

Care and maintenance related questions

Clean your massage chair often to keep it fresh and well maintained. Sweep or vacuum your massage chair periodically to remove dirt, hair, etc.

Important! Never clean the massage chair with the AC plug still connected to the power outlet!

The entire chair’s parts, whether plastic or leather, should be cleaned with a damp cloth and very mild cleaning agent and then wiped with a clean cloth. The plastic parts should be dried thoroughly while the chair cover tissue should be left to dry completely.

Avoid heavy detergents as they can discolour your iComfort massage chair or leave a residue.

iComfort massage chairs are certified for indoor use only.

We have gone to great lengths to make sure all our chairs are safe for use in any household environment. However, as with any household appliance, massage chairs should be used in accordance with safe operating instructions.

We use only the finest materials and the highest-quality internal mechanics in the construction of our massage chairs. And if anything goes wrong, we are there to help you with some of the best guarantees and knowledgeable support experts around.

Space requirements are for about 3′ x 6′. This is necessary for when the chair is reclined. Please check in the product specification section for more exact measurements or call our customer service representative at 1-866-967-7333.

Massage chairs can take a respectable amount of room, which is why they often wind up in the bedroom or home office. Although you may think it would look great in your living room, other people in your household might feel differently. Discuss it with others who share the space to be sure it works for them.

If you’d like a massage chair that reclines, you won’t be able to position the back of the massage chair close to a wall. Measure the space you have in mind before selecting a chair. A massage chair salesperson should be able to tell you how much room you need for the massage chair to recline all the way, and whether the particular model you’re interested in will work in your space.

Most iComfort massage chairs have wheels, so the chair can be moved from room to room or out of sight. This makes them ideal for people who don’t mind a massage chair in their living room but want to be able to move it out of the way when company comes.

iComfort massage chairs should be given a rest after about an hour to avoid overheating however very rare and unusual.

The following sounds are generated due to the nature of the massage chair mechanisms and are normal. If in doubt, call our customer service representative at 1-866-967-7333. We will gladly help.

– Rattling sound during tapping

– Noise during UP/DOWN operation of massaging rollers and clinking sound during massage operation

– Creaking sound caused by massaging rollers and cloth during massaging operation

– Gear meshing sound

– Sound of air massage

– “Pusshu” sound (Change valve sound)

– “Buu” sound (Sound of pump operation)

– “Pako” sound (Sound when the airbags fills out)

– Hissing sound (Exhaust sound)

– Wobbling foot rest

Electrical related questions

All iComfort massage chairs are designed to plug into a standard household wall outlet rated at 110 Volt/15 amps.

We carry cETL, CE approved electrical safety certifications on all of our massage chairs.

Installation related questions

The installation of an iComfort massage chair was designed to be quick and easy with minimal tools required. Our step by step, illustrated Installation Manual can be printed right from our site: www.icomfort.ca. Of course, you always have the option of hiring someone to install your massage chair for you.

Our massage chairs size and weight varies from on model to another. Please refer to our specification section and look for the model you are looking for.

Most chairs are shipped with the arms of the chair in a separate box or separate from the chair. Because the arms are shipped separately, most boxes are narrow enough to fit through a standard door frame. If you still have trouble or have a narrow door, we suggest removing the chair from the box first which will give you additional clearance.

iComfort massage chairs require very little assembly. Assembly is mostly a five to fifteen minute process that usually won’t even require complicated tools.

Most iComfort massage chairs are equipped with wheels that make it easy to move chairs from room to room.

Safety related questions

iComfort massage chairs are certified for indoor use only. High humidity or rain could damage the massage chair irreparably and void its warranty.

We carry cETL, CE approved electrical safety certifications on all of our massage chairs.

cETL certification is one of the most difficult electrical certification to get and iComfort has it for all its models.

Yes, iComforts team has gone to great lengths to make sure all our chairs are safe for use in any household environment. However, as with any household appliance, massage chairs should be used in accordance with safe operating instructions.

iComfort massage chairs are designed to plug into a standard household outlet rated at 120 Volt/15 amps.

Always check with your doctor if you have any medical or physical problems before using a massage chair.

Important note: people with health related issues or problems should always follow their doctors advice on using massage chairs.

Safety tips

Massage chairs are not recommended for children.

Please avoid use if the chair is damaged and call iComfort customer service at 1-866-967-7333

Make sure the chair radiator in the lower back behind the chair is well ventilated and not obstructed.

Please make sure small objects are not dropped into the chair mechanism.

Do not use wet hands to pull the AC cord.

Do not spill liquids onto this product to avoid electric shock or cause damage to this product.

Maintain your chair and avoid damaging the wires.

Do not use a wet or humid cloth to clean the chair electric parts.

In the event of a power failure disconnect the chair.

Important note: people with health related issues or problems should always follow their doctors advice on using infrared saunas.

Technology related questions

Many iComfort massage chair use state-of-the-art scan technology to detect pressure points and tailor the massage to fit your body and needs. Our massage technology mimics massage therapists with random variations of pressure and motion to stimulate specific pressure points through kneading, tapping and pressing. Some iComfort massage chairs even feature a synchronized music program integrating music with massage to achieve a higher level of mental and physical relaxation. To sum up, our lineup is one the marketplaces largest. Surely, you will find the perfect model and features to suit you.

Yes. There are four ways to adjust the intensity of a massage:

1) The automatic mode: Some of our models have many automatic massage modes which vary the intensity of the massage.

2) The manual mode: You can manually adjust the massage intensity

3) You can vary the massage intensity by reclining the massage chair. The more it is reclined, the more intense it will be. This is because your weight is more horizontally concentrated on the massage chair rollers.

4) You can also remove some padding on the back rest cushion.

Body scanning technology allows the massage chair to actually customize its program for each individual. The chair is equipped with software that allows the roller arms to sense where the neck begins and the lower back ends. The chair then automatically adjusts to accommodate different body types.

Yes! We have several massage chair models with heating elements.

The reclining angles of our massage chairs vary between 115 -175 (180 degrees means a completely flat surface). Therefore, when fully descending the chairs’ backrest – the user will be laying back on an almost flat surface. If reclining to an almost horizontal position is important to you, we recommend checking on our product specification sheets to decide which model suits you best.

The massage stroke is the distance on your back that the massage mechanism will cover. The longer the stroke, the more of your back will be massaged. Some of our chairs have massage strokes of 29 inches or more, which is plenty long for almost everybody. Some chairs have strokes as short as 20 inches, which is fine if you’re looking for a lower back massage and not a full treatment. Having a long massage stroke also means the massage chair is able to cover the neck area more effectively.

Generally, the stronger massage strength your chair has, the better, as long as you are able to add padding to soften the contact. Once your body adjusts to a stronger massage, you will enjoy being able to take off the pads and allow the massage to really work deeply. Of course, you can also adjust the massage strength manually on many of our models.

The rollers provide the massage on your back, as they move up and down. Four rollers would be customary for better chairs, although some lower-end chairs offer as few as two. Some iComfort massage chairs offer up to six rollers. The best thing to do is to try them to find out whats best for you.

Generally, a motor will be assigned to each function in a massage chair. That allows each function to be fully-powered. The strength of a massage is dependent on the number and power of the motors, so generally, it is better to have more motors.

Most iComfort massage chairs offer a timer and allow massages in various time increments. All of them will stop after a programmed amount of time.

Rolling is the massage chair function in which the rollers roll up and down your back and massage the muscles most likely to need relaxation.

Kneading is the function that accomplishes most closely what a massage therapist would do, and that is to knead the muscles much like a baker would knead a loaf of bread. It relaxes the muscles more thoroughly than a more simple rolling massage.

Tapping also allows for more thorough relaxation. The chair accomplishes this by tapping on different portions of your back with the rollers, the way a massage therapist would. You’re in for a treat when you find out how nice this function feels!

Some of our massage chairs also have kneading and tapping at the same time. This is a very nice feature to help your massage to be even more effective.

Because people are not all the same size, you want to be able to adjust the width of the rollers. Some of our models provide for three width adjustment. Some models even measure the spinal cord and with this determine the massage roller width. Of course, this can be done manually at any time on many models.

Delivering heat to your back during a massage can help relax your muscles. Some of our models have heat for the back and/or the seat area and/or the legs. Some others offer a hand held infrared heater to put the heat where it is really needed.

Air bag massage (pressure therapy) functions by delivering air to small air bags on certain areas of the chair. The inflated airbags compress the muscles of the seat area much like a Swedish massage. This type of massage can be very relaxing, and is available on some of our models. Some of our chairs can even deliver the air bag massage at the same time as rolling, kneading and tapping.

Vibration provides relaxing movement on a small scale to the entire body and it adds great value to a massage chair. Many of our models offer this feature.

Most of our massage chairs offer pre-programmed routines for massage. For example, a chair might deliver kneading, tapping, and rolling for ten minutes and then vibration for five. Following that, you might have leg massage for five minutes. We encourage you to explore the automated programs on iComfort massage chairs and determine what you like best!

Many of our models do. Leg and foot massage can be delivered either by air bag, vibration and rollers. Air bags can be very relaxing and tend to give a fuller massage for all types of legs and feet. Rollers are ideal to massage under the feet. Check on our model specification section and look for these features.

Many of our models do. Vibration massage can be very relaxing.

Some of our models do. With an iComfort massage chair with extendable articulated footrest, you really are in heaven. With this feature, the footrest can be raised, articulated and extended to allow for added comfort and support. It can also be lengthened or shortened to adjust for various leg lengths. This feature is in our view necessary for people over 510. Some companies offer models with extendable footrests only. This means tall people will not be able to incline completely the foot rest and enjoy the full benefits of a zero gravity massage.

Yes. The more motors a chair has, the less stress will be placed on each motor. This helps to extend the life of the machine, by spreading the workload out over several different motors.

With this feature, your massage chair can return to its original position. Some chairs require you to continue pressing on a button until you reach the fully-reclined (or fully-upright) position. Some iComfort massage chairs have this feature.

Many of our models do. With this feature you do not need handles to mechanically adjust the incline of the massage chair. The touch of a button is all that is required.

Most iComfort massage chairs are covered with a tough, resilient and long lasting faux leather finish. It is virtually maintenance free and will withstand the rigors of a frequently used massage chair much better than leather. Many of our top of the line massage chairs are equipped with a four roller massage system that provides a very deep shiatsu style massage. Normal leather cannot withstand the prolonged use of the rollers and will eventually crack. Synthetic leather has elasticity that will allow it to stretch with the deep massage motion of the rollers and return to its original shape. Our covering has been proven to be very durable, allowing it to maintain its look longer than normal leather and is virtually maintenance free. This material does not need to be conditioned, treated or moisturized and can be cleaned easily.

Some of our models do. If you plan to use a massage chair with rollers on a regular basis it is best to purchase a chair with high-quality stretchable synthetic leather. This makes the chair more durable and easier to clean.

Yes they do. Adding or removing cushions to a massage chair allows you to choose the comfort you desire. For chairs with mechanical rollers, this is an important feature.

Some of our massage chairs use a body scanning technology which allows the massage chair to adjust the massage rollers to the persons size. These massage chair allow the roller arms to sense where the lower back starts and the neck ends. The chair then automatically adjusts to accommodate different body types.

iComfort is synonymous with quality, reliability and style. We are known for our integration of advanced technology that exceeds the expectations of even the most discriminating consumers. Most of our chairs adjust to users specific body types, sensitivities and needs to deliver comfort and relief to the areas of the body that need it most.

Some of our massage chairs use a body scanning technology which allows the massage chair to adjust the massage rollers to the persons size. These massage chair allow the roller arms to sense where the lower back starts and the neck ends. The chair then automatically adjusts to accommodate different body types.

We get asked about massage chairs by many different names. There are many synonyms for massage chairs out in the marketplace today. Some common synonyms are: massage recliners, massage chairs, therapeutic chairs, robotic massage chairs, electric massage chairs, etc. These are just various names of the same product category. Just like any product, it may be known by other names. It’s not important if a massage chair is called a massage recliner or robotic massage chair. The real issue is: what are the important massage features and how good it is for you.

Owning the right massage chair can bring many healthy benefits to you. Our massage chairs are designed and created to simulate both the touch and pressure of a massage therapist and to achieve the health benefits of massage therapy.

Usage related questions

It is best to purchase a chair with high-quality stretchable synthetic leather. This makes the chair more durable and easier to clean. We use high quality rollers for many of our chairs. These rollers push, spread and pulls on the chair tissue. Top quality synthetic leather, when spread comes back to its original form. Over the years, even very good quality leather will tend to crack.

Please refer to our products section and find the massage chair you want.

Most iComfort massage chairs have this feature. Adding cushions to a massage chair allows you to soften a massage without giving up the option of a very strong massage (by using thinner pads). For chairs with mechanical rollers, this is an important feature.

Massage chairs use a respectable amount of room, which is why they are most often in the bedroom or in the home office. Discuss it with others who share the same space with you to be sure it also works for them.

If you’d like a massage chair that reclines, you won’t be able to position the back of the massage chair close to a wall. Measure the space you have in mind before selecting a chair. A massage chair salesperson should be able to tell you how much room you need for the massage chair to recline all the way, and whether the particular model you’re interested in will work in your space.

Most iComfort massage chairs have wheels, so it can be moved from room to room or out of sight. This makes them ideal for people who don’t mind a massage chair in their living room, but want to be able to move it out of the way when company comes.

iComfort massage chairs are designed for different peoples sizes. It is important to give the massage chair a test drive before you buy. For instance, if you are 5′-3″ and want a model with rollers choose one with the auto-scan feature. This will adjust the rollers travel to your height by sensing where the top of your shoulders and your lower back are. Some iComfort massage chairs can accommodate people over 65  with the extendable leg rest feature. Regarding people weight, some of our models are designed for people over 300 pounds.

Each person who will be using the massage chair should check that the height of the seat of the massage chair is comfortable. Some massage chair seats are quite low to the ground, which may be uncomfortable for people 6′-0″ and over, or people with knee, hip, or low back pain.

iComfort massage chairs range from about $500 to $6,000. But don’t just rely on price to gauge quality, and don’t feel that you have to buy at the top of the price range to get a quality massage chair. Not everyone needs all the features of the higher-priced models. It’s a matter of finding the right massage chair for you at the right price and iComfort offers one of the broadest lines of massage chairs.

Massage chairs usually require very little assembly. Some chairs are shipped in two pieces so that the boxes are more manageable. Assembly is generally a five to twenty minute process that usually won’t even require special tools.

Most iComfort massage chairs are equipped with wheels that make them easy to move from room to room.

We recommend that iComfort massage chairs be given a rest after about an hour to avoid overheating although very rare and unusual.

Stroke length describes the distance covered by the massage roller mechanisms of the chair. The longer the stroke length, the higher the massage rollers will reach on the back and neck area.

It really depends on the model. The most important thing to remember about a massage chair is that it is a tool designed to do a specific job. Because massage chairs are designed primarily to give a massage, many high end iComfort massage chairs have many moving parts and they tend to have very thin upholstery by necessity. With thicker upholstery you wouldn’t be able to feel the massage as much. Some iComfort massage chairs, however, are better than others when it comes to comfort. Some of them, when the massage hands are not in use, store them in the neck region behind a generous pillow. Others even have a removable pillow. This is why some high end iComfort massage chair are not only great massagers but also remarkably comfortable.

We use only the finest materials and the highest-quality internal mechanics in the construction of our massage chairs. If anything goes wrong, we have one of the best warranty and support service for you.

iComforts team has gone to great lengths to make sure all our chairs are safe for use in any household environment. However, as with any household appliance, massage chairs should be used in accordance with safe operating instructions.

Each iComfort is designed to fit into todays traditional and contemporary living spaces just as any other chair or piece of furniture would. As such, iComfort chairs can be incorporated into living spaces as a permanent part of a rooms decor rather than as an extra luxury item.

iComfort offers the broadest line of massage chairs available, each with its own distinct design and style, so there is a chair suited for every style and living space. Surely, there is one for you

iComfort chairs are made for everyone. Because iComfort massage chairs are designed to fit a range of body types, they are perfectly suited to meet the needs of both male and female users.

iComfort offers one of the broadest line of massage chairs available, each with its own distinct design and style, so there is surely a chair suited for every type of person, style and living space.

Space requirements are minimal. An area of about 3′ x 6′ is needed to have enough room to recline your massage chair comfortably.

The weight of an iComfort massage chair depends on the model and varies greatly. We suggest you go to our product section to find out what each model weighs. Most are between 50-250 pounds.

Many iComfort massage chair use advanced technology to scan and memorize the user’s physique in order to adjust the rollers’ width, travel length and massage features.

Yes. All iComfort massage chairs feature multiple intensity levels. You can easily choose the massage intensity at the push of a button. You can also remove or add padding on most of our massage chairs.

The assembly of an iComfort massage chair is quite easy. Complete setup instructions are included with the chair and are also available on line, no major tools are required. Due to the weight of some the chairs, it is sometimes recommended that 2 able-bodied persons be available. For help, you can also call our customer service representative at 1-866-967-7333.

iComfort massage chairs let you to choose between pre-programmed massages and manual massages, depending on your needs.

Pre-programmed Massages:

Most of our massage chairs come with 1 to 4 pre-programmed massage modes. Some will focus on the upper back, lower back, or the entire back. Some of the massage chairs even combine the kneading, tapping and rolling massage types. Each pre-programmed massage lasts from 5 to 45 minutes.

Manual Massages:

Most of our massage chairs offer a manual massage mode to tailor to your body’s needs. Some can massage just one area of your back. With some others, you can move the rollers up and down, select rolling, kneading or rolling/tapping massages over specific areas of your back, or adjust the width of the massage heads to hit various points of tension around your spine.

Once you have experienced the soothing effects of a whole body massage, you will not want to miss your massage anymore! You will find it hard to do without the deep and healthy relaxation effects of the massage an iComfort massage chair provides.

Our massage chairs are designed and certified for indoor use only.

Avoid using heavy detergents as they can discolour the chair fabrics.

Use a humid soft cloth on the tissue area only for tougher stains.

Adding or removing padding cushions to a massage chair allows you to tailor a massage to your specific body needs. For chairs with mechanical rollers, this is an important feature.

Warranty related questions

You are purchasing the highest quality sauna on the market. We build our saunas with the finest wood, emitters and electronics. We warranty all components for one year parts and labour. Our units are able to be used in a commercial setting and will easily last a lifetime in a home application.

We carry all our sauna parts in our warehouse in Montreal, Canada. You can reach us at our toll free customer service number and our service technician tech will help you to figure out what parts you need if you need them. We can either send you the replacement part at a reasonable cost or send a repair technician to your home. You will then pay for both the part and an hourly rate.

We offer a 1 (one) year parts and labor warranty anywhere in Canada. We have all our sauna parts in our warehouse in Montreal, Canada. Wherever you live in Canada, we have a repair technician for you. This service covers in and out of warranty repairs. Very few, if any, sauna providers offer you this king of service.

LIMITED ONE (1) YEAR WARRANTY

This product is guaranteed against all manufactured faults and defects for a period of One (1) year from the date of purchase. For repairs or product defects, please call our customer service department at: 1-866-967-7333. Please have your proof of purchase on hand. If we are not able to replace your defective part, we will send you a service technician for repairs.

Important notes: Any damages caused by an accident or an abusive usage are NOT covered under warranty. We also decline all responsibility concerning indirect or consecutive damages. In certain Canadian provinces, it is not permitted to limit indirect or consecutive damages. Therefore it is possible these limitations are not applicable to you. This warranty gives you specific legal rights. You may also have other legal rights which vary from one province to another.

Our CUSTOMER SERVICE phone number is: 1-866-967-7333.

You can also reach us on the web at www.icomfort.ca